FAQs

Here are the answers to our most frequently asked questions about our tool kits, ordering and payment, delivery and returns, managing your subscription, our digital products, our party boxes, sustainability and how we give back.

If you can’t find what you are looking for, please get in touch

All about our tool kits

  • Our Tool Kits are a subscription box aimed at children. They are full of fun with exciting things to do to inspire children to love and care for our environment. We want them to love the activities and their experiences be easy for you too.

    Each box will focus on a different theme and will include fun activities, news and information to connect children with our precious planet and inspire them to take action to protect it.

    By including an easy crib sheet in each box, we hope to empower parents to start conversations with their children about specific environmental concerns. We want to make it easy for parents to include their children on the journey to greener living.

    Our tool kits are 100% sustainable and plastic free, many of the tasks will utilise materials already found in the home or even in the recycling box!

  • No, our Tool Kits are available as a flexible subscription or as stand-alone activity boxes.

    Take a look at the different themes available in our shop and choose your favourite.

    This is a great way to trial our Tool Kits before you commit to a subscription, they also make lovely (plastic free) pressies!

  • Our Tool Kits are designed for children aged 5+ but work best when families explore and learn from them together.

    Some of the content is quite text heavy - we want to make sure we’re giving you enough background to the topics that we are covering - so younger children may need a little help to read and understand.

    All the activities are designed for children and have easy instructions, but many will need some adult supervision particularly for the youngest children.

    Any activities that require a grown up to help out because extra care is needed, are marked with a warning symbol. ⚠︎

  • Each of our Tool Kits are themed around a specific environmental issue or an endangered animal. All of the activities inside relate back to that theme in some way, to gently help children understand what’s going on in the world in an imaginative and fun way.

    If you subscribe to our Tool Kits, your child will receive a different theme each time.

    Past themes have included terrific tigers, awesome African elephants, buzzing bees, tremendous trees as well as many others. Lots of these themes can still be purchased as one-off stand alone eco activity kits in our shop. Just choose the theme you like.

  • Each of our Tool Kits contain many hours of activities, facts, news and information to help your little eco hero gently understand the theme.

    There are a minimum of four ‘big’ activities inside each Tool Kits (past activities have included building a bee hotel, making recycled paper and creating a recycled wind chime).

    There’s a recipe card inside every Kit that’s relevant to the theme, for example using up squashy bananas to make banana bread to understand the need to tackle food waste. There’s an I Spy card to encourage children to get outside in nature, an Eco Hero card to learn about someone that’s made a real difference to our planet as well as a crib sheet for grown ups.

    There’s also a big poster activity and much more.

  • One of the key ideas behind our Tool Kits is that we won’t bombard you with more ‘stuff’ each. So most of the activities use things that you can find around your home, in your garden or even in the recycling box.

    We will send an email* to the person that purchased the subscription approximately 10 days before a new box is due to be delivered to give you an idea of the things you should save in your recycling or scavenge to find!

    There are a few basics that will be needed each month, including scissors, glue, tape and colouring pencils.

    *To receive the email you will need to remain on our mailing list.

  • Our tool kits are 100% sustainable and plastic free. Many of the tasks use materials already found in the home or even in the recycling box!

    All of the contents of our tool kits are printed on 100% recycled paper or card and printed using 100% vegetable inks.

    We use a local Brighton based printer, that source all of their materials from UK or EU suppliers. They are Woodland Carbon accredited and support the Woodland Trust.

    The packaging we use is plastic-free, recyclable, biodegradable and made from sustainable materials.

    We are also an approved member of The Good Market. You can read more about our sustainability policy here.

  • Unlike many subscription boxes, our kits do not contain any individual ‘gifts’ and the information cards can be copied and shared across the establishment. If you are interested in purchasing a subscription for your school, please get in touch with us here.

Ordering and payment

  • When you sign up for a Tool Kit subscription you can choose to pay for either 3 or 6 boxes.

    Subscriptions are bi-monthly and new Tool Kits will be sent out at the start of July, September, November, January, March and May.

    During the checkout process you can specify when you would like your subscription to start. If you do not specify a start date, your first Tool Kit will be sent out immediately and subsequent boxes every two months.

    By default, subscriptions will renew indefinitely but you are able to cancel at anytime by either contacting us or logging into your customer account.

    Please note that if you are purchasing a subscription as a gift and would prefer that it does not renew, you can cancel immediately. This WILL NOT cancel your purchase, but will stop future payments being taken.

  • Our subscription costs are as follows:

    3 monthly subscription: £9.00 per box, £27 paid every 3 months

    6 monthly subscription: £8.33 per box, £50 paid every 6 months

    Remember that you can also purchase one-off past themed boxes here. This is a great way to trial our Tool Kits and they also make lovely (plastic free) pressies!

  • Your first payment is taken upon purchase and your first Tool Kit will be sent out immediately unless you tell us otherwise during the checkout process.

    By default, subscriptions will renew indefinitely but you can cancel at anytime by either contacting us or by logging into your customer account.

    Your subscription will renew on the same day of the month at each renewal - or change, if that date does not fall in the month. For example, if you purchase a monthly subscription on 31st August, it will renew on 30th September and then continue to renew on 30th of each month until February, when it will change to renew on 28th.

  • Yes, take a look at our shop and you can order one-off tool kits, just choose the theme that you like the look of.

  • If you are purchasing the subscription as a gift, please tick the box at checkout and leave a gift message. If you choose to leave a message, we will make sure that this is printed on a special card and included in the first tool kit sent out.

    All subscriptions will auto renew but if you are purchasing as a gift and would prefer it not to auto renew, please log into your account and cancel your subscription. Rest assured, your recipient will receive all the boxes on the chosen plan and cancelling in this way WILL NOT cancel your purchase.

    If you would like your gift subscription to start at a specific time. For example after Christmas, then just let us know during the checkout process.

  • You can also download a choice of gift cards here, that you can print and send on to the recipient to let them know that their Tool Kit is on the way.

    We can still include a special gift card within their first Tool Kit with your message.

Delivery and returns

  • We are only able to accept orders for physical products from the UK. Our downloads are available worldwide.

  • Postage is FREE for all orders.

  • Orders for our notebooks and one-off eco activity boxes are usually dispatched within 1-2 working days of placing your order.

    If you have purchased a Tool Kit subscription, the first box will be sent out immediately and then subsequent tool kits will be dispatched bi-monthly for the duration of your subscription.

    New Tool Kit themes are sent to subscribers at the beginning of July, September, November, January, March and May.

    The boxes are conveniently sized to fit through most letter boxes, so you don’t need to wait in.

    Orders of party boxes will be despatched within 7 to 10 working days.

  • All orders are shipped using Royal Mail 2nd class, this service is offered for free.

    At the checkout there is an option to upgrade your shipping to either Royal Mail 1st class or Special Delivery. Please note that these upgraded services will only apply to the first shipment of a subscription purchase. For more information, see our shipping policy.

  • All packaging is plastic-free, recyclable, biodegradable and made from sustainable materials.

    Please note our Tool Kits For Eco Heroes are letterbox gifts, so the postage label will be stuck directly onto the box for individual orders. If you'd prefer us to send it packaged, please let us know by adding a delivery note during checkout.

  • If you'd like some help tracking your order or you need to report a missing parcel, please get in touch. Either email us at hello@itsourplanettoo.co.uk or contact us here.

  • We appreciate circumstances can change and if you need to return an item to us, please see our detailed returns policy.

    If you are currently on a subscription plan for our Tool Kits and require a refund, please contact us here. We will charge you for the Tool Kits that you have already received at the monthly rate of £12.95 and will refund the remainder to your original payment method.

    Please note that if you don’t want to receive your next tool kit, you will need to cancel before 25th of the month. You will always receive any boxes that you paid for before you cancelled.

    We are unable to refund any Tool Kits that have been opened.

    We are unable to offer exchanges, cancellations or refunds on digital products.

  • Unfortunately as a small social venture and with our charitable business model we don’t cover the cost of returning the item to us as we simply can’t afford to at this stage.

Managing your subscription

  • You can log in to your customer account to view the details of your subscription, you can also view and change your payment method.

    Please note that if you need to change your shipping address we will need to set up a new subscription for you, so please contact us here.

  • Yes, please contact us here if you would like to pause your subscription and we can delay your next tool kit and push your payment back.

  • Yes, prepaid subscriptions can be cancelled at anytime so that they don’t renew at the end of your chosen plan. You can do this by logging in to your customer account. If you have any problems, you can also contact us here.

    Please note that cancelling a subscription only ensures that it does not renew at the end of the plan, it does not cancel or refund any unshipped Tool Kits left in your current plan.

    If you would like a refund on any pre-paid subscription plans, please contact us.

    Our refund policy is here.

  • If you need to change your shipping address, unfortunately we will need to set up a new subscription for you, so please contact us here.

Digital products

  • We have carefully adapted the contents of select themes of our Tool Kits For Eco Heroes into ready-made digital files.

    All elements of the Tool Kit have been recreated in A4 format and will be supplied as a single PDF file, ready to use immediately or even print at home.

  • After purchase, the file is available for download in the Order Confirmation page.

    The customer will automatically receive an order confirmation email, followed by an email containing a link to the file.

    This link will expire 24 hours after the purchase.

    If a customer clicks an expired link, we'll send a new link to the email address used for the initial purchase.

  • Purchasing a digital product allows you to use resources for personal and / or direct classroom use only.

    You must not reproduce or share this resource with others in any form. You may not download and print for anyone else.

    We ask that you agree to our terms of service before you purchase, these include our full copyright policy.

  • We are unable to offer exchanges, cancellations or refunds on digital products.

  • If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

    If you’re still having issues, then please drop us a message at hello@itsourplanettoo.co.uk

Party boxes

  • Our award winning Tool Kits For Eco Heroes are now available to buy in bulk and make the perfect plastic free alternative to a party bag!

  • Firstly decide on your theme. We have selected five of our most popular themes as party boxes. Choose from elephants, tigers, insects, bees or turtles.

    Now choose your quantity. We have a range of quantities available to suit everyone, whether you’re hosting a small party for close friends or inviting the whole class.

    We offer FREE personalised thank you stickers with every party box, just fill in your child’s name during the order process.

    We usually seal our Tool Kits closed, but if you’d prefer them left open so you add any extras, please let us know.

    Please be sure to let us know the party date, some of our themes are printed to order and we want to make sure they arrive to you in time.

  • The sticker design will depend on the theme of the boxes you have ordered. So if you order our ‘Terrific tigers’ themed boxes, the personalised stickers will show a small picture of a tiger on them.

  • We try to to hold on to excess stock, so bulk orders of party boxes can take between 7 and 10 working days to arrive. It’s really important that you let us know your party date during the ordering process, so we can be sure it will arrive in time.

  • The delivery service may vary depending on the quantity ordered. We will let you know the service and tracking number once it is ready to be dispatched.

    Please note that delivery of all our products is free.

Sustainability

  • It’s Our Planet Too is committed to having a positive impact across all areas of our business. We believe that businesses have a responsibility to act in ways that protect people and the environment from exploitation and degradation; that is why we have become a social venture and designed our business practices and policies to meet our own high ethical standards.

  • Social ventures are businesses that are changing the world for the better. Like traditional businesses they aim to make a profit but it’s what they do with their profits that sets them apart – reinvesting or donating them to create positive social change to people or planet.

    We are proud to be a member of Social Enterprise UK.

  • Our vision is for every child to believe that they have the power to protect our planet.

    At It’s Our Planet Too, we’re on a mission to ignite a passion to protect our planet through play, encouraging small actions that make a big difference. By bringing the environment into our playtimes, we teach our children the value of their planet and equip them to become little eco heroes, who are empowered to protect our incredible world.

    It’s Eco Fun For Little People.

  • We're aware that it is impossible to be 100% perfect, which is why we are trying to be as transparent as we can to allow our customers to make their own informed choices.

    As a fledgling business, we are striving to make a difference – be it to spread a positive message about environmental change or to ‘give back’ to environmental charities.

    However, in these early days some of our business decisions may leave us with less control over the supply chain than we would like. However, we commit to putting people and planet alongside profit when making key supply and manufacturing decisions.

  • We are are committed to the principles of ethical marketing and to helping our customers make informed choices. We pledge to the ethical move in recognition of a new marketing standard that we want to follow.

  • We are committed to giving back, be it gently educating our littles ones (and their families) to make a positive change for a greener future, or supporting a charity that is very close to our hearts.

    At It’s Our Planet Too we truly believe that if everyone was aware of the impact that their actions were having on the planet, they would take steps to change it. But we need to understand the impact that we are all having, so that considering the environment becomes a way of life and starts to dictate the choices that we all make.

    Consider signing up to our newsletter to keep up to date.

Giving back

  • As a social venture and a member of Social Enterprise UK, we have made a commitment to reinvest a minimum of 50% of our profits back into the business or to be distributed to good causes.

    Be it gently educating our littles ones (and their families) to make a positive change for a greener future, by distributing our boxes to children who may not receive any environmental education or supporting a charity that is very close to our hearts… It feels good to do good.

  • Visit our giving back page to learn more about our commitment to building a business for good.